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Terms & Policies

Company Information
Makuu Eco Solutions Oy
Business ID: 3413384-8
Lammashaankuja 2
55100 Imatra
hello@makuu.fi

Point of Contact
All queries regarding the register and our privacy policy should be submitted by email to hello@makuu.fi

Registry Purpose
Makuu Eco Solutions Oy collects information necessary for delivering goods from the webshop and safely handling product returns and exchanges. The purpose of our email subscription list is to provide customers with updates about our products and services. Email subscribers are kept separate from webshop customers. Information provided on the checkout page or on the return and exchange forms is not used for marketing purposes.

Privacy Policy

Makuu Eco Solutions Oy values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our webshop.

1. Information Collection and Use

We collect personal information necessary for processing your orders and providing you with a seamless shopping experience. This includes:

  • Personal Details: Name, address, email, phone number, and other information submitted by person.
  • Data for the register:  The data collected on shop.makuu.fi webshop via Checkout page, return and exchange forms and newsletter subscription form.
  • Order Information: Details of products you have purchased from us.

We also collect data through cookies and similar technologies to improve site functionality, analyze usage, and deliver personalized content.

2. Purpose of Data Collection

The data we collect is used for:

  • Processing and fulfilling your orders.
  • Handling returns and exchanges.
  • Improving our products and services.
  • Sending updates about our products and special offers (with your consent).

3. Data Protection

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to ensure that your data is transmitted securely.

4. Data Sharing

We do not sell, trade, or otherwise transfer your personal data to outside parties, except when necessary to provide our services (e.g., sharing with delivery services), unless when required by Finnish law.

5. Automated Decision Making

Makuu Eco Solutions Oy does not currently employ automated decision-making or profiling in our services. If this policy changes in the future, we will update this section to include detailed information about how the automated processes work, the types of decisions made, and the rights of users regarding these decisions. Users will be informed about how their data is used in these processes and their rights to request human intervention, express their point of view, and contest decisions made without human involvement.

6. Industry Regulatory Compliance

Makuu Eco Solutions Oy complies with all applicable industry regulations and privacy laws, including the General Data Protection Regulation (GDPR) for customers in the European Union. We ensure that all data collection, processing, and storage practices meet the highest standards of data protection. If you have any questions about our compliance with specific regulations or additional privacy laws, please contact us at hello@makuu.fi.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate information.
  • Request the deletion of your personal data.
  • Object to the processing of your data for certain purposes.
  • Withdraw your consent to receive marketing communications at any time.

To exercise these rights, please contact us at hello@makuu.fi.

 

Terms of Service

1. General

By accessing and using our webshop, you agree to comply with these Terms of Service. Makuu Eco Solutions Oy reserves the right to change these terms at any time, and your continued use of the site signifies your acceptance of any modifications.

2. Use of the Webshop

You agree to use the webshop for lawful purposes only. You are prohibited from using the site in a way that could harm others or impair the functionality of the site.

3. Product Information and Availability

We strive to ensure that all product descriptions and prices are accurate. However, errors may occur, and we reserve the right to correct them. Product availability is subject to change without notice.

4. Orders and Payment

By placing an order, you agree to provide accurate and complete information. We accept various payment methods and ensure that your payment details are processed securely.

5. Shipping and Delivery

Domestic shipping within Finland is free. Shipping times and costs in EU and other countries vary based on your location and selected shipping method. We aim to process and ship orders promptly, but delivery times are estimates and not guarantees.

6. Returns and Exchanges

We offer a return and exchange policy as detailed on our [Delivery & Returns] page. Products must be returned in their original condition within the specified timeframe.

7. Limitation of Liability

Makuu Eco Solutions Oy is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our webshop or the purchase of our products.

 

Cookie Policy on This Website and Their Duration

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device when you visit a website.

1. Types of Cookies

We use the following types of cookies:

  • Essential Cookies: Necessary for the website to function properly.

    Cookie ID: cookieyes-consent
    Domain: shop.makuu.fi
    Duration: 1 year
    Description: CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

    Cookie ID: elementor
    Domain: shop.makuu.fi
    Duration: never
    Description: The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.

  • Functional Cookies: Enhance the performance and functionality of the site, for example, by enabling the operation of a chat bot.
  • Performance Cookies: Collect information about how visitors use the site to improve performance.
  • Analytics Cookies: Gather anonymous data for statistical analysis to monitor the site’s performance. This allows to identify and quickly fix any issues.
  • Marketing Cookies: Marketing cookies can be used to target advertising to the site user and to deliver personalized advertisements and content. Additionally, the site may have social media extensions that you can use when logged into your social media account.

2. Managing Cookies

You can manage your cookie preferences through your browser settings or by re-entering our home page. However, disabling certain cookies may affect the functionality of the website.

 

Contact Us

If you have any questions about our privacy practices, terms of service, or cookie policy, please contact us at hello@makuu.fi or visit our makuu.fi page.